Join the HeadLight Team

HeadLight Field Training Specialist deploy our industry-leading project inspection and verification technology to customers including state departments of transportation, construction engineering firms, transportation infrastructure contractors and suppliers.

As the first point of contact for our new users, you are the catalyst for strong adoption and initial success with our platform. The ability to communicate technical concepts in a relatable way, while lending enthusiasm and encouragement, will be key to connecting with new users. Driving change management is your superpower and being the customer’s advocate is your jam. You are comfortable being on the road and look forward to a high work travel tempo.

Responsibilities:

– Understand success factors for clients and drive clients toward achieving their goals
– Deliver high quality end-user training in classroom, small group, 1:1 and virtual settings
– Provide guidance on best practices and use of HeadLight to customers in the field,
– Interpret customer needs within HeadLight and work to identify solutions.
– Follow up with newly deployed teams to ensure best practices are followed
– Field and route support inquiries and help resolve basic/recurring customer issues
– Update internal systems, including our customer relationship software, issue reporting tools and the wiki to track interactions, learnings and next steps.
– Recommend process improvements as appropriate.
– Ensure high customer satisfaction by delivering a superior onboarding experience
– Gather and share user feedback—you are the eyes and ears of the organization

Requirements:

– 2-3 years of customer-facing experience in a training, customer success or support role
– Eagerness to embrace technology and learn new software applications
– Ability and willingness to travel 80%, up to 100% during large-scale deployments
– Exceptional communication skills; confident addressing groups of all sizes
– Self-starter with strong organizational, planning and time management skills.
– Adaptability, initiative and problem-solving capabilities; you enjoy a puzzle
– Experience with the Google Suite of tools; especially Mail, Slides, Sheets

One of the nation’s fastest growing technology companies is expanding their sales organization. This elite team are the change agents and relationship managers connecting clients to a targeted audience through multiple platforms that capture the future of media and the complex business needs for B2B customer.

We are looking specifically for those with a proven track record of exceeding sales quota. The TOP performers, those with solid business-to-business, and business to government sales and account management experience. We are looking for intelligent, ambitious, go-getters that want to accelerate their career.

Strategic Account Executives committed to the vision of growing a business. This position will focus on opportunities in the Virginia or Texas/Oklahoma region and will ideally be responsible for travel to states within this assigned territory. Responsible for driving strategic partnerships and initiatives with clients. You must be able to generate, forecast sales activity and revenue achievement while creating satisfied customer relationships.

Responsibilities:

– Generating new leads and signing-on new clients within your business line.
– Acting as a partner with your clients to identify opportunities and to offer business solutions.
– Review existing relationships looking for ways to identify new opportunities with clients across all platforms.

Requirements:

– Bachelors Degree
– 4-5 years of previous sales experience – technology sales is a plus but not a requirement
– Proven track record of closing opportunities with clients
– Strategic account planning and execution skills
– Ability to work with C-Level business and government leaders
– Strong technical aptitude
– Passion and commitment for customer success
– Proven consultative sales solution skills, including the ability to articulate a clear, concise return on investment value statement
– Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
– Proficient in CRM application
– Knowledge of market research, sales and negotiating principles
– Value selling based methodology a plus

We are looking for a Database and Integration Developer who is driven, motivated and seeking a challenging position working to advance technology for infrastructure construction management. Responsibilities will include implementing data integration code, schemas and endpoints as well as managing services that execute this automatically. You will work with a talented team to build an amazing platform reducing customers budget, time and risk. You will collaborate with engineers, program managers, and test engineers to deliver critical applications and improve upon HeadLight’s existing infrastructure.

HeadLight, founded in 2005, delivers industry-leading technology to transportation construction teams. Our photo-driven inspection and verification technology enables clients to streamline and mobilize project inspections, communications, and documentation leading to superior project deliveries. The HeadLight platform has been used on transportation construction projects nationwide. Customers include large departments of transportation, top-tier consulting engineering firms, contractors, equipment manufacturers, and industry-related materials companies.

Roles and Responsibilities:

– Monitor database services (primarily mysql, mongodb and solr) for anomalies.
– Build scripts to repair problematic data, working with the Customer Service team to report back to customers fixes.
– Aid in mapping and managing data integration services (Javascript, SQL).
– Investigate and determine root cause for data (especially integration) issues across multiple SQL environments (Oracle, MySQL, MSSQL, etc.).
– Provide aggregate data for dashboards and reporting services
– Collaborate with other team members and feature stakeholders.
– Participate in design and code reviews.
– Maintain data model documentation.

Required Skills and Abilities:

– BS in Computer Science, Computer Engineering or related degree. (or equivalent industry experience)
– 3-8 years systems programming experience.
– 2+ years SQL query experience.
– Highly motivated and in search of rewarding challenges.
– Desire to deliver a high-quality product and learn new technologies.

HeadLight is looking for a Machine Learning Software Engineer who is driven, motivated and seeking a challenging position working to advance technology for infrastructure construction management. This individual will work to solve interesting and challenging real-world problems for government agencies, civil engineers and contractors.

We are looking for a self-starter who would enjoy designing, implementing and enhancing machine learning image classification systems as a crucial part of a larger software development organization. The ideal candidate will focus on developing strategies for creating training data, oversee resources working on building both training and validation data sets, design/optimize algorithms and models for accuracy, and perform regression analysis on existing data. As well they will maintain documentation for the machine learning strategy and technology stack.

HeadLight, founded in 2005, delivers industry-leading technology to transportation construction teams. Our photo-driven inspection and verification technology enables clients to streamline and mobilize project inspections, communications, and documentation leading to superior project deliveries. The HeadLight platform has been used on transportation construction projects nationwide. Customers include large departments of transportation, top-tier consulting engineering firms, contractors, equipment manufacturers, and industry-related materials companies.

Responsibilities:

• – Implement Features (write code)

• – Write Test Harnesses

• – Document Code & Complicated Features

• – Package Products (e.g. installers/build scripts)

• – Perform Regression Analyses

• – Research and Implement Algorithm Optimizations

• – Research and Implement Image Transformation Optimizations

• – Troubleshoot Issues with Recognizers

Skills:

The ideal candidate will have at least 2 years experience building machine learning classification systems (preferably images).

HeadLight is looking for an iOS Developer who is driven, motivated and seeking a challenging position working to advance technology for infrastructure construction management. Responsibilities will include implementing visual elements and their behaviors with user interactions. You will work with a talented team to build an amazing platform reducing customers budget, time and risk. You will collaborate with engineers, program managers, and test engineers to deliver critical applications and improve upon Pavia Systems existing infrastructure.

HeadLight, founded in 2005, delivers industry-leading technology to transportation construction teams. Our photo-driven inspection and verification technology enables clients to streamline and mobilize project inspections, communications, and documentation leading to superior project deliveries. The HeadLight platform has been used on transportation construction projects nationwide. Customers include large departments of transportation, top-tier consulting engineering firms, contractors, equipment manufacturers, and industry-related materials companies.

Roles and Responsibilities:

– Develop new user-facing features.
– Maintain existing user-facing features.
– Write unit tests for user-facing features.
– Collaborate with other team members and stakeholders.
– Participate in design and code reviews.
– Perform incidental build, release and install duties to deploy the software.

Required Skills and Abilities:

– BS in Computer Science, Computer Engineering or related degree. (or equivalent industry experience)
– 3-7 years systems programming experience.
– Proficiency in developing iOS applications in Objective C and Swift.
– Highly motivated and in search of rewarding challenges.
– Desire to deliver a high-quality product and learn new technologies.

HeadLight is looking for a driven DevOps Engineer to become a member of our close-knit Engineering team. We work in a demanding and geographically diverse production environment that presents many technical challenges. To be successful in this position the engineer will need to demonstrate the ability to work quickly to analyze and resolve issues, maintain highly available systems that meet business requirements within project timelines.

HeadLight, founded in 2005, delivers industry-leading technology to transportation construction teams. Our photo-driven inspection and verification technology enables clients to streamline and mobilize project inspections, communications, and documentation leading to superior project deliveries. The HeadLight platform has been used on transportation construction projects nationwide. Customers include large departments of transportation, top-tier consulting engineering firms, contractors, equipment manufacturers, and industry-related materials companies.

Responsibilities:

– Hosting and Service Documentation
– Container Management
– Service Deployment
– Infrastructure Management
– Operational Security Planning
– Redundancy Scaling Plan
– Backup Plan
– Implement Security Protocols
– Disaster Recovery

Requirements:

– 3+ years of experience providing DevOps support in a production environment.
– End to End infrastructure management experience.
– Built or sustained a system to deploy software to pre & production environments.

HeadLight is looking for a Customer Support Representative to support customer relationships, promote best practices and work cross-functionally to meet organizational objectives. As a Customer Support Representative, you will be assisting customers with various technical issues that range in complexity. As critical members of our team, you will be bright, friendly, courteous and have a drive to find solutions.

HeadLight, founded in 2005, delivers industry-leading technology to transportation construction teams. Our photo-driven inspection and verification technology enables clients to streamline and mobilize project inspections, communications, and documentation leading to superior project deliveries. The HeadLight platform has been used on transportation construction projects nationwide. Customers include large departments of transportation, top-tier consulting engineering firms, contractors, equipment manufacturers, and industry-related materials companies.

Roles and Responsibilities:

– Research, diagnose, troubleshoot and identify solutions for our suite of products and service offerings. Responding promptly to customer inquiries, including consistent follow up, always driving for solutions.
– Using efficient analytical skills, access our internal database, internet research tools, and teamwork to develop technical solutions related to software and setup errors.
– Range of potential customer issues involve accounting discrepancies, renewal concerns, and client complaints.
– Maintain strong call control and handling techniques with telephone calls, ticketing system and chat.
– Ability to provide appropriate level of instructions to clients with limited technical knowledge.
– Keep up to date on process and procedure by accessing internal development sites, reading internal documents, and industry blogs.
– Reproduce and report all system issues using internal bug tracking software.
– Perform qualifying customer research for possible up sell opportunities for one-stop domain solutions.

Required Skills and Abilities:

– Requires 1-3 years in a fast-paced technical support environment.
– Must have excellent problem solving, communication (verbal/written), interpersonal and organizational skills.
– Has a history of handling upset clients with grace and care; ability to calm clients and seek win-win solutions.
– Proficient troubleshooting skills with email programs and various browsers required.
– Eager and willing to learn new technologies.