Join the HeadLight Team

We are looking for a bright, capable, and highly motivated individual to join our growing Seattle-based company. The role of Customer Success Manager is a key position at the company that is responsible for ensuring that all our customers are fully engaged and getting the value that they expect from our product, services and the company as a whole. This position will be remote and located in the Northeast region. The Customer Success Manager provides ongoing, strategic oversight for our valued clients, guiding them in adopting HeadLight technology and coaching them in expanding their capabilities.

HeadLight, founded in 2005, delivers industry-leading technology to transportation construction teams. Our photo-driven inspection and verification technology enables clients to streamline and mobilize project inspections, communications, and documentation leading to superior project deliveries. The HeadLight platform has been used on transportation construction projects nationwide. Customers include large departments of transportation, top-tier consulting engineering firms, contractors, equipment manufacturers, and industry-related materials companies.

Roles and Responsibilities:

– Manage customer success and growth by driving user adoption and building partnerships with sponsored and key stakeholders
Understand customer goals and success criteria identified during the sales process
– Develop and implement plans to deliver successful customer outcomes
– Manage the delivery of customer product and services with full understanding of the customer’s scope, schedule, deliverables, resources and risks.
– Partner with technical training lead(s) to plan and execute onboarding strategy
– Provide virtual training and technical support or coaching as necessary.
– Monitor performance across the customer lifecycle
– Ensure users reach habit level with product
– Build a community of advocates within each customer account
– Own renewal and upsell opportunities with existing customers
– Identify references and referrals for ongoing sales and marketing campaigns

Required Skills and Abilities:

– 5+ years’ experience customer facing services role
– Experience in a Customer Success and/or Account Management role
– Strong sense of ownership and drive for excellence.
– Impeccable verbal and written communication skills.
– Familiarity with mobile and cloud-based technology tools a plus.
– Occasional travel to customer locations, less than 15%, when safe conditions allow.

One of the nation’s fastest growing technology company’s is expanding their sales organization. This is a new elite team are the change agents and relationship managers connecting clients to a targeted audience through multiple platforms that capture the future of media and the complex business needs for B2B customer.

We are looking specifically for those with a proven track record of exceeding sales quota. The TOP performers, those with solid business-to-business, and business to government sales and account management experience. We are looking for intelligent, ambitious, go-getters that want to accelerate their career. Account Executives committed to the vision of growing a business. This position will focus on opportunities in the Northeast and will ideally be responsible for travel to states within this assigned territory.

Responsible for driving strategic partnerships and initiatives with clients. You must be able to generate, forecast sales activity and revenue achievement while creating satisfied customer relationships.

Responsibilities:
– Generating new leads and signing-on new clients within your business line.
– Acting as a partner with your clients to identify opportunities and to offer business solutions.
– Review existing relationships looking for ways to identify new opportunities with clients across all platforms.

Requirements:
– Bachelors Degree
– 4-5 years of previous sales experience – technology sales is a plus but not a requirement.
– Proven track record of closing opportunities with clients.
– Strategic account planning and execution skills.
– Ability to work with C-Level business and government leaders
– Strong technical aptitude.
– Passion and commitment for customer success.
– Proven consultative sales solution skills, including the ability to articulate a clear, concise return on investment value statement.
– Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.
– Proficient in CRM application.
– Knowledge of market research, sales and negotiating principles.
– Value selling based methodology a plus.